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Terms & Conditions
Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Be Charlie, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Be Charlie for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
· By placing an order at Be Charlie you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions.
· All personal information you provide us with or that we obtain will be handled by Be Charlie as responsible for the personal information.
· The price applicable is that set at the date on which you place your order.
· Events outside Be Charlie's control shall be considered force majeure.
· Payment fees and shipping costs are recognized before confirming the purchase.
· Card information is transmitted over secure SSL encryption and is not stored.
· Be Charlie reserves the right to amend any information without prior notice.
· Please note that local charges may occur.
If you live in London, you can direclty collect your hat from our workshop in central london, hence pay no delivery fee. Otherwise, your purchase will be shipped using Royal Mail. We aim to dispatch your delivery within 1 week of purchase. You can rest assured that your hat will be safely packaged in a parcel.
1] Living in the UK?
Delivery within 1 to 3 working days (after dispatching), in a parcel.
You can also come to pick up your order directly from my our workshop! You will be emailed after completion of your order with more information about the day and time of workshop oppening.
2] Living in France or UE?
Delivery within five to seven working days (after dispatching), in a parcel.
3] Living Outside the UE ?
Delivery within ten to fifteen working days (after dispatching), in a parcel.
In any case, we take no responsibility for delay caused by the shipping company.
All products remain Be Charlie property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parent's permission to buy from Be Charlie.
All transfers conducted through Be Charlie are handled and transacted through third party dedicated gateways to guarantee your protection.
Your purchase is protected via Paypal Secure checkout using either your Paypal account or Credit Card. All credit card information is handled by PayPal, so all your details are safely encrypted through the use of SSL and Be Charlie does not store any of your credit card details. This way, you can rest assured your details are kept safe.
If you don't have a Paypal account, it's ok - Paypal allow you to use their services as a guest. Visit www.paypal.com for details.
Refund or Exchange
Be Charlie is following a no refund or exchange policy. Once the product is bought online, we are not refunding or exchanging it.
When buying your hat, please make sure you follow properly the size guidelines : as mentioned on each product page, you will need to measure your head from the forefront to the back of your head to be able to choose your size. If you picked the wrong size, it is not possible to return or exchanged or refund.
All products are handmade which means that they can be fragile and should be worn and handled with care. To keep your product at it’s best and to prevent damage :
· Don’t wash in a washing machine, as hats are made of 100% wool. If you make a stain on your hat, we advise to gently clean with a clean towel and a bit of water the specific area. Never attempt to clean your hat by immersing it in a container filled of water.
· Avoid contact with water, detergent and chemicals
· Make sure your hat is safely protected when travelling and not compressed in a luggage-which would damage the shape
· Keep out of the sun, this will prevent the color fading
· Keep away from heat sources as wool is inflammable
Be Charlie is not responsible for any damaged or alteration occuring after the sale.
Actual colours may vary from the colours on your screen.
All personal information you provide us with or that we obtain will be handled by Be Charlie as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Be Charlie and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Be Charlie to delete or correct the information held about you. By accepting the Be Charlie Conditions, you agree to the above.
Events outside Be Charlie’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Be Charlie is released from Be Charlie’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Be Charlie without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Be Charlie we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Be Charlie reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Be Charlie has the right to cancel the order and refund any amount paid in the best way. Be Charlie shall also notify the customer of equivalent replacement products if available.
We want you to be happy with the shopping experience. If there was an aspect you were not happy with please let us know before leaving negative or neutral review so we can try our best to turn it into a satisfactory one.
Please keep in mind that we do not have any responsibility for customs tax and all metters related to customs, it is all customers responsibility.
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